If you’re a Canadian Nikon NPS member, you should have received the email stating that Nikon Professional Services (Canada) is now a paid service. Canon did this a few years ago and Nikon USA did it a year ago.
NPS does have a free tier but that only gets you “priority repairs.” The other features don’t really have any value. So plan on spending either $200/year or $400/year. But a paid NPS membership should pay for itself if you rely on loaner gear, get your gear serviced/repaired each year, and/or you buy a few thousand dollars of new Nikon products each year.
However it’s a tough pill to swallow for those of us who recall that NPS was free for the past 40+ years. It was a huge incentive to buy Nikon. I guess times have changed, costs are up, and camera sales are down.
When I was your age, (free) NPS Canada included virtually unlimited loaners and even some instant loans (“I need a 500mm lens and I’ll pick it up in 30 minutes!”), while-u-wait or next-day repairs, some repairs done for free (okay maybe that wasn’t the official policy but it happened several times), free Nikon swag and free “Larry” 😉
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